SmallBizGenius Analysis
StubHub receives mixed reviews, with many customers praising the easy purchasing process and ticket availability, while others report issues with pricing, ticket delivery, and customer service. The platform's guarantee provides some reassurance, but experiences can vary.
Category Breakdown
Scores based on analysis of 280 recent reviews
Ease of Use
8.5/10Many reviewers praise StubHub's website and app for being user-friendly and easy to navigate. Customers appreciate the straightforward ticket selection and purchasing process, with several mentioning how quickly they were able to secure tickets.
30 reviews mention thisPricing and Fees
4.0/10A significant number of reviewers complain about high prices and unexpected fees on StubHub. Some customers feel that tickets are overpriced compared to face value, and the added fees make the overall cost prohibitive.
25 reviews mention thisTicket Delivery and Access
7.0/10Most reviewers report receiving their tickets promptly and without issues, with many appreciating the convenience of electronic delivery. However, some customers experienced delays or problems with ticket validity, leading to frustration and the need for customer service intervention.
20 reviews mention thisCustomer Service
5.5/10Customer service experiences vary widely, with some reviewers praising the helpfulness and efficiency of StubHub's representatives. Others report difficulty resolving issues, long wait times, and unsatisfactory outcomes, particularly when refunds are involved.
15 reviews mention thisParking Pass Issues
3.0/10Several reviewers expressed dissatisfaction with parking passes purchased through StubHub. Common complaints include misleading information about the parking location's distance from the venue and concerns about safety.
8 reviews mention thisPros & Cons
What Customers Love
"Selecting the seats I wanted at the price I wanted was easy and fast."
"I loved being able to secure great seats last minute."
"Very easy purchase online and tickets were delivered fast !"
"I felt safe ordering because stub hub has a guarantee."
"Easiest ticket buy we ever had and electronic tickets were extremely smooth download and parking pass!!"
Common Complaints
"BUYER BEWARE Frankly, I will never use their overpriced services again."
"They took $493 from us—avoid buying from them. Our tickets weren’t delivered on time (confirmed by the box office), so we had to repurchase at the venue. StubHub later refused a refund because we didn’t provide proof."
"I would not recommend buying Masters…: Avoid StubHub entirely....StubHub makes that risk even worse because its customer service is basically nonexistent. You do not get a real person when there is a problem, just chatbots and no real help."
"The “parking passes” tickets popped up automatically after I purchased the concert tickets and there was NO mention of how far they were from the venue until AFTER purchase. I ended up wasting money o..."
"I was not assigned the seat I originally booked for. I booked a center seat and paid for it. When I reached the event center, I noticed I was assigned a corner seat in the row which is ridiculous."
Common Questions About Stubhub
Answers derived from customer review patterns
Is StubHub legit and trustworthy?
StubHub is a legitimate platform for buying and selling event tickets, but experiences can vary. Many users report successful transactions and appreciate the convenience of the platform. However, some customers have encountered issues with ticket delivery, validity, or pricing, leading to negative experiences. While StubHub offers a guarantee, resolving problems can sometimes be challenging, so it's important to exercise caution and carefully review all purchase details before committing.
Based on 20 reviewsDoes StubHub have good customer service?
Customer service experiences with StubHub are mixed. Some reviewers praise the helpfulness and efficiency of StubHub's representatives, particularly when resolving issues with ticket transfers or account access. However, others report difficulty reaching customer service, long wait times, and unsatisfactory resolutions, especially when seeking refunds or addressing problems with ticket validity. The availability of chatbot support versus live agents also seems to be a point of contention.
Based on 15 reviewsIs StubHub worth it for small businesses?
StubHub can be a useful tool for small businesses seeking tickets to events for clients or employees, particularly when tickets are sold out elsewhere. The platform offers a wide selection of events and seating options, and the electronic ticket delivery can be convenient. However, it's important to be aware of the potential for high prices, unexpected fees, and occasional issues with ticket delivery or validity. Businesses should carefully weigh the convenience of StubHub against the potential risks and consider alternative sources before making a purchase.
Based on 10 reviewsWhat is StubHub's return policy like?
StubHub's return policy, or FanProtect Guarantee, generally promises a refund or replacement tickets if there are issues with the original purchase, such as invalid tickets or canceled events. However, some reviewers have reported difficulty obtaining refunds, even when the box office confirms that the tickets were not delivered on time. The process for claiming a refund can be cumbersome, requiring documentation and communication with StubHub's customer service, and outcomes can vary depending on the specific circumstances.
Based on 8 reviewsWhy are StubHub's prices so high?
StubHub operates as a marketplace where sellers set their own prices, which can fluctuate based on demand. High prices often reflect the popularity of an event, the scarcity of tickets, and the seller's desire to profit from the resale. Additionally, StubHub adds fees to the purchase price, which can further increase the overall cost for buyers. While some reviewers find the prices reasonable for the convenience and access provided, others feel that they are excessive compared to face value.
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